Field Resource Management
Efficient field service puts the right person on the job to resolve issues faster and boost customer satisfaction. Yet a distributed workforce, communication breakdowns, wasted trips, and lost paperwork often hamper productivity. A disconnected point solution doesn’t help either.
• Field resource management (FRM) helps to provide end-to-end management of a company’s field service operations.
• This includes locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems.
• It ensures that work orders are assigned to the right person, with the right inventory and tools to deliver exceptional service.
• This provides a single system with a closed loop process to deliver services efficiently.